Frequently asked questions

Send us an enquiry through our booking form with your city, preferred date, session length and number of guests.

We’ll check availability and get back to you with the options.

Your booking is confirmed once the session fee has been paid in advance, by credit card or PayPal. We’ll let you know how to pay.

Your photo session and your retouched photos — 80, 120 or 180, depending on the session length.

The price covers up to 4 guests. Each additional guest is $50, up to 10 guests in total. For groups of 11 or more, please contact us about a group experience.

Transport costs, such as trains or taxis between locations, and kimono rental are not included.

Yes. If your travel plans change, please let us know as soon as possible and we’ll look for another date.

If you need to cancel, please tell us as early as you can. The cancellation fee is a share of the session fee:

If rain is forecast or a weather warning has been issued, we’ll talk with you the day before and decide together whether to reschedule or cancel — both free of charge.

If no new date can be found, the table above applies when the change is for your own reasons, counted from the original session date. If it is because of bad weather, or for reasons on our side (for example, if your photographer is unwell), you get a full refund. In the second case, if another photographer is available, we’ll offer that first.

Refunds are made within 14 days, by the same method you used to pay (credit card or PayPal).

We’ll discuss the weather with you and suggest the best available option depending on the conditions.

If we decide to stop a session because of a sudden change in the weather or a similar reason, you can choose a refund for the remaining time or to continue the session on another day.

We’ll decide together before the day — usually a station near your first location, or your kimono rental shop.

Early morning, when it’s less crowded, or around sunset, in the soft golden-hour light. Sunset times change with the season, so feel free to ask us.

Your session still ends at the scheduled time and cannot be extended. If you are more than 30 minutes late without contacting us, it is treated as a cancellation with no notice.

Whatever you feel comfortable in that suits the season and the places you’ll visit, with shoes you can walk in. If you come as a couple or a group, colors that go well together — such as soft, matching tones — look lovely in photos. We’re happy to give advice.

Of course. Tell us what kind of Japan you would like to experience, and we’ll suggest locations that match your style and the season.

Some Japanese gardens, shrines and temples do not allow photographers inside, or require special permission. If you have a place in mind, let us know in advance and we’ll check for you.

Yes. We can recommend suitable areas and help you plan your schedule around kimono rental.

Of course. Breaks and meals are part of your session time, so just let your photographer know first.

Absolutely. Most of our guests are not used to professional photography. We’ll gently guide you so the session feels natural and enjoyable.

Yes. We regularly photograph couples, families, and children, and we adjust the pace of the session accordingly.

Of course. Let us know in advance and we’ll suggest a route with shorter walking distances and fewer steps.

Yes. We’ll plan it with you beforehand — including a signal for the moment — so we can photograph it naturally from a distance without giving the surprise away.

Usually within 3 days after your session, and no later than 7 days. We’ll send them via WeTransfer, a file-sharing service.

Yes. If you have a preferred look — for example brighter, softer contrast or cooler tones — just tell your photographer. We’ll reflect it in the editing as much as we can.

Cinematic film is also available upon request for selected sessions. Please contact us for details.